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Senior Manager of Call Center Operations Nations Info Corp is looking for a Senior Manager of Call Center Operations who will oversee and manage the company's inbound call center. Core duties include management and leadership of processes for the continuous improvement of the customer experience. The tactical focus will be on delivering excellent customer service, efficiency management, workforce planning, coaching and training. Key performance metrics include call efficiency, abandonment rate, staffing utilization, turnover, and. After registering you may be able to apply for this job directly (if still active) on ((None))'s site. Future job matches may be sent from Geebo approved job partners.
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